Core Customer Day
Core Customer Day 2026
Event Recap, Slides & Next Steps
Thank you for your interest in Core Customer Day 2026.
This page brings together the session slides, supporting context and follow‑up actions from the afternoon. Sessions are organised in the order they appeared on the day, making it easy to revisit specific topics or share context internally.
Where sessions included confidential roadmap material, access is provided separately via the full event slide pack.
Karl's Introduction - Core Update
Mind the Gap: Navigating the Future of Financial Management
This opening session set the strategic context for the day, outlining Core’s direction as a business and how the organisation is helping customers navigate increasing complexity across finance, Cloud and emerging technologies.
Rather than focusing on individual tools or short‑term trends, the session centred on how Core is evolving to support customers through sustained, long‑term change.
Key themes
- Core’s evolution towards a product‑driven roadmap, moving beyond project‑led delivery and supported by sustained R&D investment
- The role Core plays in helping organisations adopt new capabilities responsibly, particularly where AI intersects with finance, data and workflow
- Why context, control and data are essential foundations for innovation in regulated, mission‑critical finance environments
- How Core is aligning Cloud, workflow, data and automation into a single, cohesive platform direction
The session positioned Core not simply as a technology provider, but as a long‑term partner, guiding customers through change while ensuring compliance, control and operational integrity.
Slides
Making AI Work in Practice
Aitheria Partners
This session focused on demystifying AI adoption and helping organisations move past hesitation and hype towards practical, responsible use of AI that delivers real value.
Patrick Ward framed AI as something that should be openly discussed, encouraged and governed, rather than treated as experimental or taboo.
Key themes
- The distinction between predictive AI (used for years in areas such as fraud detection and credit scoring) and generative AI, which represents a step‑change through its ability to create new content and insights
- Why organisations often conflate “AI” as a single concept, when in reality different types of AI require different foundations
- The importance of starting with data quality, governance and working practices, rather than chasing tools
- Why the real gap is not about technology capability, but about strategy, governance and how work gets done
The session highlighted a growing risk: AI is already being used inside many organisations, often informally and without oversight. Avoiding AI altogether doesn’t reduce risk; it increases it.
The clearest path forward is to use AI already embedded in enterprise platforms, supported by training, policy and strong data foundations, so value can be realised safely and consistently
Slides
Customer Showcase
Chadwicks
This customer showcase explored Chadwicks’ finance modernisation journey, focusing on how Cloud, integration and performance management support a large, distributed branch network.
The session was delivered as a live Q&A with Darren Kearney, IT Development Manager at Chadwicks, grounded firmly in operational experience.
Discussion themes
- Chadwicks’ long‑standing use of Infor SunSystems and how it has evolved as the business has grown
- The decision to move to Infor SunSystems Cloud as part of a wider Cloud‑First strategy
- How Chadwicks integrates multiple branch and line‑of‑business systems into SunSystems while continuing to scale
- Practical use of Infor OS and ION Integration, including automated posting of journals and transactions at volume
- How Infor Enterprise Performance Management (EPM) is used to support branch‑level and line‑of‑business reporting requirements
The discussion illustrated how Cloud, integration and EPM work together to provide consistency, control and insight across a complex operational environment, while reducing manual effort and reliance on point‑to‑point processes.
Slides
Infor SunSystems Cloud
Overview and Direction
This session focused on how Infor SunSystems Cloud is evolving to support security, scalability and long‑term finance transformation.
Infor provided an update on Infor SunSystems Cloud, including adoption momentum and ongoing areas of investment.
Key takeaways
- Continued focus on Cloud‑first adoption
- Security and compliance context
- Incremental enhancements across APIs, onboarding, reporting and dashboards
Slides
Data Platform & Accelerated Insight
5Y Technology
This session explored why analytics initiatives often struggle to deliver value and how a more standardised, governed approach can dramatically reduce time to insight.
Key takeaways
- Fragmented data and manual engineering slow decision‑making
- A universal data model enables repeatable, scalable analytics
- Speed and governance do not need to be trade‑offs
Slides
Panel Discussion
Future-Ready Finance
This panel brought together industry and product leaders to discuss what “future‑ready finance” really means in practice, with a strong focus on normalising, encouraging and practically leveraging AI in finance and operations.
The session was moderated by Patrick Ward (Aitheria Partners), who guided an open and candid discussion aimed at removing the taboo around AI, addressing genuine concerns, and exploring how organisations can adopt AI responsibly without stalling on fear or ambiguity.
Panellists
- Jane Reys, SVP – Operations & Systems, Azorra
- Vincent O’Keefe, Director – Finance Transformation Consulting, EY
- Niamh Doyle, Chief Operations Officer, Core Financial Systems
- Tariq Hawa, Director of Product Management, Infor SunSystems
Key discussion themes
- Why AI should be treated as an enabler of better decision‑making, not a threat to finance roles
- How finance leaders are encouraging teams to experiment with AI safely, rather than avoiding it altogether
- The importance of policy, governance and data readiness in making AI practical and trustworthy
- Where AI is already delivering value today across finance operations, analytics and planning
- The role of leadership in setting the tone, making AI acceptable, supported and outcome‑driven rather than something happening “in the shadows”
The discussion reinforced a consistent message from the day: organisations that become future‑ready won’t be those with the most advanced technology, but those that actively encourage responsible AI adoption, supported by strong data foundations, clear guardrails and aligned leadership.
Slides
This session did not include a slide deck.
Core Roadmap Update
What’s New and What’s Next
This session covered near‑term and forward‑looking updates across Core’s product roadmap.
Areas discussed
- Mobile Approvals
- Direct Web Access
- Master Data Management
- Document Intelligence and platform services
Note
This session included confidential roadmap detail shared with attendees on the day.
Slides
🔒 Detailed roadmap slides are available via the full Customer Day slide pack
Infor Enterprise Performance Management (EPM)
Planning, Reporting & Consolidation
Infor demonstrated how EPM supports modern finance teams across planning, reporting and consolidation.
What was shown
- Budgeting and forecasting with approvals
- Finance‑led reporting using dashboards and Excel
- Structured consolidation for statutory and management reporting
Slides
Infor Expense Management (XM)
Simplify and Control Spending
This session focused on improving spend control while enhancing user experience and compliance.
What was shown
- Mobile‑first expense capture with OCR
- Policy enforcement and approval workflows
- Real‑time visibility into organisational spend
Slides
Sysynkt Open Banking
Open Banking for SunSystems
This session examined how Open Banking is changing the way finance teams access and work with bank data, moving away from file‑based, delayed and fragmented integrations.
The discussion positioned Open Banking as a fundamental shift in banking connectivity rather than a technical enhancement.
Key takeaways
- Traditional approaches rely on closed ecosystems, file transfers and screen‑scraping, leading to stale data and operational risk
- Open Banking enables secure, API‑based financial data sharing, using the same encryption and security standards as banks
- Real‑time, enriched banking data enables automation and AI‑driven reconciliation
- Regulatory developments such as PSD2 and EU Faster Payments are accelerating adoption of consent‑based, real‑time payments and verification
- Removing reliance on file formats reduces fraud risk and operational overhead
Slides
Full Customer Day Slide Pack
Looking for the complete slide deck?
Access to the full slide pack is provided on request due to the inclusion of confidential roadmap content.
For attendees and partners who would like the full set of slides from the day, including confidential Core roadmap material and supporting partner content, the complete Customer Day 2026 slide pack is available on request.
Includes
- All sessions in a single document
- Detailed roadmap slides shared on the day
- Supporting reference material