Core Customer Day
What We Heard at Core Customer Day 2026: Practical Lessons for Future‑Ready Finance
As finance teams face increasing pressure to modernise, one theme stood out clearly at Core Customer Day 2026: progress isn’t driven by adopting new technology quickly, but by building the right foundations and applying technology responsibly.
Across customer, partner and product discussions, the focus consistently returned to a few key areas, how organisations are approaching AI in practice, what Cloud transformation really looks like day to day, and why trusted data and clear governance matter more than ever.
Rather than viewing AI as something experimental or risky to avoid, conversations throughout the day centred on normalising its use in finance. The emphasis was on encouraging openness, supported by policy, training and data foundations, so AI can be applied confidently and consistently. A clear message emerged: avoiding AI doesn’t remove risk, it simply shifts it into unmanaged corners of the organisation.
Cloud transformation was another strong theme, particularly in how it enables scale, consistency and control when underpinned by the right integration and data architecture. Customer perspectives reinforced that Cloud is not a single decision or project, but an ongoing evolution, one that reduces complexity behind the scenes while improving visibility and operational resilience.
Across all sessions, the idea of being future‑ready was framed not as chasing trends, but as taking a deliberate, long‑term approach that balances innovation with control. Technology, data, processes and people all play a role, and progress comes from aligning those elements with clarity and intent.
We’ve brought together the session summaries, available slides and follow‑up actions from Core Customer Day 2026 into a single recap page, allowing you to explore the topics that are most relevant to your organisation.